What Our Patients Say
At Arden House we really care about what our patients think. Many are kind enough to send us cards, emails or write a review about the service they receive. Here are just a few:
“All my thanks to Sarah and the team at Arden House for giving me back my smile.
The Inman Aligner was so convenient and easy to wear, and I couldn't believe how quick the results were. I can’t even tell where Sarah added some filling to even out the edges. I’m now smiling all the time to show off my new straight teeth!”
A Gear April 2016
“I had been thinking of having my teeth straightened for literally years, but never found a dentist who instilled me with sufficient confidence to take such a personal leap of faith, this is…until a friend recommend Sarah Farrier.
From the outset and initial consultation, Sarah filled me with confidence in a friendly and personable way regarding her dental expertise and ability to straighten my teeth with ClearSmile Aligners; the outcome: - in such a short space of pain-free time she gave me straight teeth and a confident smile!
It is of course important to look after my smile from here on in and the aftercare Sarah and the team give me is excellent. I know they have my best interests at heart and I shall remain a loyal and happy client.” Mr P Trotman December 2015
"I have had superb care from Sarah. As someone who has hated dental work following bad childhood experiences, I have been so impressed by the care I have received and the results of having 8 crowns have been amazing. I realise now how self-conscious I have always been about my teeth when I smile and how I had always resisted having photos taken. I am now happy to Facetime my daughter in Australia - I had always hated seeing myself talking to her - and she now says how lovely it is to see me smile! I wish I had done this 30 years ago." Dr. HM, June 2015
"I am delighted with the results of the Inman Aligner. My smile has been transformed, and in such a short space of time. Thank you to Sarah and her team. I can highly recommend Arden House for their relaxed, friendly, efficient and professional care." Zoe. Cheltenham. March 2015
"Sarah provided an excellent, professional service right from the initial assessment to the "crowning glory" of having dental implants fitted. I was treated as an individual - in an attentive, efficient manner - making the whole treatment as friendly and relaxing as possible. Absolutely delighted with the end result and continue to visit Arden House on an ongoing basis." Mr R.Y. Cheltenham September 2014
"I am absolutely delighted with the quality of treatment I have received from Sarah. I have had extensive work done on my teeth over the last 2 years; including bridgework and crowns. Sarah explains the treatment options available and gives professional advice in a clear manner, following up with a written summary and a full explanation of the costs involved.
The treatment I have received from Sarah has improved the feel and look of my teeth, importantly it has been carried out with the minimum of discomfort. I completely trust Sarah to have my long term dental health interests at the forefront of my treatment plan and I believe her knowledge and skill has significantly improved the robustness of my teeth." Mrs A.H Cheltenham July 2014
"This is a truly wonderful dental practice. From being greeted by the most friendly, warm reception staff to all dental staff and my dentist Ian Hazlem himself. I was very nervous upon arriving for my initial consultation. I arrived very early for the appointment; as I waited in my car in the car park a very kind friendly receptionist came out to me in the car and offered me tea or coffee and to wait in the waiting room.
Ian is wonderful. He is so friendly and spent a great deal of time talking to me and made me feel there was no rush. He filled me with confidence and I left feeling so happy and confident that my dental issues would be met.
I would highly recommend Arden House to everyone. You will be in safe hands here and the prices are reasonable for all treatments. Good value for money and good value for nervous people." Mrs T.C. Cheltenham October 2013
We also conduct a more formal survey each year to make sure we are providing the best care we can. We ask people for their views on a range of topics including the appearance and cleanliness of the practice, the helpfulness of the reception team, our hygienists and our dentists.
The comments are so positive. We have used many of them throughout this website as we believe it helps show why so many patients choose to make use their dental practice in Cheltenham.
"What glamorous girls, always professionally presented and wearing a smile"
"Smiles! That’s what it is all about."
“When only the best is good enough."
"Always had complete trust and satisfaction! I cannot fault them."
"Always a positive experience."
We asked people for the things we could change and although many said “nothing”, suggestions included:
- Making sure we check the temperature in the lounge more often in warm weather and ensure that the air conditioning is working optimally.
- A small number of people asked if we could provide early morning (before 8.30) and later appointments (after 1700); we now open two evenings a week.
- Regarding payment options, some people were not aware that we offer 0% finance so we will make this option clearer when discussing payment with you.