Schulke Infection Prevention and Control Awards

Arden House were recently awarded runner up in the highly acclaimed dental industry Infection Prevention and Control Awards.

The awards have been running for 3 years and recognise the commitment of dental practices to outstanding infection prevention and control. We’re thrilled that we have been recognised by Schulke and The Dentist, who sponsor the Awards. The judges praised our entry for “putting the highest standards of infection prevention at the core of everything the practice does”.

At Arden House we take cleanliness and hygiene seriously and have invested in a sterilisation room which includes a specially designed instrument storage facility, automated cleaning equipment and top of the range sterilisers. We ensure regular tests, checks and audits are undertaken to make sure all our equipment is performing correctly. Our nursing team is trained in all aspects of cross infection control including hand hygiene, waste disposal and instrument transportation. We care about the safety of our staff and patients; therefore we insist on the use of gloves, masks, protective aprons and eye protection.

WhatClinic Patient Service Award for great customer service

WhatClinic recently awarded Arden House Dental & Cosmetic Clinic their 2018 Patient Service Award for great customer service.

WhatClinic awards are based on WhatClinic’s ServiceScore – a rating generated from a combination of user feedback, review scores and other user interaction data gathered over time. To qualify for the award we ranked within the top 5% of our market.

Great customer service, trust and building patient relationships are very important to us. Patients can be very nervous and each member of our team has undergone training on how to make their visit as pleasant as possible. We also have a welcoming lounge with a spa-like feel to make your experience comfortable and enjoyable.

Furthermore, attention to detail is also important to us. We treat every patient as an individual and will always create bespoke treatment plans to suit, making sure all patients are aware of their options when choosing their treatments.