The views and feelings of our patients are very important to us.

If you have a complaint or concern about the service you have received from the dentist or any else at Arden House, please speak to our reception team who will be able to help in the first instance. Alternatively, ask to speak to our Practice Manager, Katie Glancy or email her on We will deal with your complaint courteously and respond to your concerns promptly and sensitively.

If you would like a copy of our complaints procedure, please email Katie or speak to our reception team who will be happy to help.

We will do our very best to resolve your complaint to your satisfaction. If after discussing it with us, you don’t feel that this has been the case, you can contact:

The Dental Complaints Service
The Lansdowne Building
2 Lansdowne Road

Telephone: 08456 120 540

It is always good to know when things go right, so equally, if you have a positive comment please let us know.