It is required that all dental practices are regulated by the Care Quality Commission (CQC). This is to ensure patient safety and best practice. The CQC check that dental clinics are meeting certain minimum standards and will award a Pass or Fail.
In June 2013 Arden House was inspected by the CQC.
The inspector visited the practice and talked to our patients and our staff to assess how well we were doing against the following standards:
- Respecting and involving people
- Care and welfare of people who use services
- Cleanliness and infection control
- Supporting workers
- Assessing and monitoring the quality of service provision
We were delighted to have met all of the standards and to pass the inspection. We were particularly pleased that our patients’ feedback was so positive, with comments including:
Patients also told us how valuable they found it to have been able to have discussions with their dentist and to explain any issues they felt were important relating to their dental care.
In addition, the inspector recognised our whole team’s commitment to high standards commenting:
“The provider had worked continuously to maintain and improve high standards of care by creating an environment where clinical excellence could do well.”
At Arden House we are committed to high standards of cleanliness and hygiene (see more about our Sterilisation Centre). Audits are regularly completed on all procedures and equipment including those for infection prevention and control. Numerous audits are carried out on a repetitive cycle to monitor all areas of Arden House, some of these are compulsory and others we have introduced to maintain our high standards of care. One such audit we have developed is the monthly ‘walk around’ audit. This involves monthly checks of a number of key areas such as waste disposal, cross infection control, health and safety, confidentiality, quality control and security.
All of these mean you can be reassured you are receiving the very highest standards of care.