At Arden House we pride ourselves on developing positive and long-term relationships with our patients and we make sure we act on our patients’ feedback. Many of our patients have been kind enough to send us cards, emails or write a review about the service they receive. Here are just a few:
Review from Alan Redwood:
“The best Private Orthodontists/Dentists in Cheltenham in my honest opinion”.
I suffered one of the most embarrassing occurrences in 2020 when my front three crowns (held in by a bridge) all cracked off and fell onto my dinner plate in one go. I was literally left toothless and all in the front top of my mouth. My NHS Dentist did a brilliant job in obtaining a temporary plate for me to use but then for referring me to Joel Thomas at Arden House as private expertise was required to create new implants and crowns to permanently rectify the damage done.
From the moment you walk in at Arden House the friendly but exceptionally professional receptionists (Annie and Emily especially) make you feel you are going to be well looked after and special. I was lucky to meet Sarah Farrier one of the Practice owners who is also attending to my wife and it was Joel Thomas who was entrusted with getting my teeth back into working order to enable me to smile again without worry. Joel in my opinion is a perfectionist. His attention to detail is spot on and he explains everything in easily understandable terms including the costs, so you are left in no doubt as to what needs to be done and why. He started with a “deep clean” of all my gums (something I would highly recommend to everyone) and then focused on bone grafting, templating and creating the perfect solution for me. The end result was quite spectacular as I now have stronger, cleaner and better teeth in place that should outlive me and the cost has been spread throughout the process. I am not given to giving praise easily but the smile Joel has given back to me plus the work Sarah is doing for my wife, leads me to the conclusion that Arden House has to be one of, if not the best Private Orthodontists/Dentists in Cheltenham – certainly highly recommended by myself and my wife.
Review from Charlotte Chambers:
“I just wanted to say how lovely the hygienist was. It’s been a while since I had been and there was no reprimand or guilt loaded comments. She was really understanding and super helpful. I came into the surgery feeling incredibly anxious and came out feeling calm and in control – so thank you”.
Review from Harley Hopson:
“I love Arden House Dental and have told many people to book in with you! My teeth look amazing thanks to Michael and your team. Thank you!”
Review from Richard Page:
“In terms of professionalism and overall patient care, this is the best dental practice I have ever visited. It maintains a consistent, high standard in every area.”
Review from Chris Herbert:
“I was very apprehensive about my dental implant, but the team couldn’t have been more reassuring, friendly and professional. I am really impressed.”
Review from H. Mole:
“I’ve visited Arden House several times over the years, for both cosmetic and essential work. The staff are friendly and polite plus all the covid-safety measures are reassuringly thorough. I have always had a good experience at Arden House and my visit just after lock down was no exception which is amazing considering everything else that is going on! Thank you to the whole team, you’ve obviously worked very hard to create a safe and welcoming environment”
Review from B. Hall:
“I had a broken smile which needed fixing – I was a bit like Humpty Dumpty. Through the team’s professionalism and Sarah Farrier’s expertise in dentistry they put me back together again. I was made to feel welcome and comfortable throughout all of my visits and can proudly say I’m happy with my new smile. I would certainly recommend this practice if you need any type of Dentistry”
Review from Andrew Huckfield:
“I would like to say a huge thank you to Joel and his team at Arden House.
Over the last 9 months Joel has carried out a series of Periodontal Pocket Reduction Procedures along with a graft. On Friday the 15th Jan 2021 I attended the practice for my check up. I was delighted to hear that I am now pocket free and everything is fine.
Thank you again to Joel and the team at Arden House for a job very well done I am so pleased.”
Review from Patient Survey 2019:
“I have for years travelled from South Wales where I now live to ensure I receive the best possible dental care. I just wish you were still on my doorstep!”
Review from Patient Survey 2019:
“I never in a million years thought that I would receive such care , thoughtfulness and professionalism from a dentists surgery. Now I consider you all as friends. For what you all do , thank you from the bottom of my heart.”
Review from Patient Survey 2019:
“Today was my first visit and I was so impressed by the friendly staff and welcoming environment. The dentist explained everything to me really well and made me feel very comfortable. Definitely the best dental surgery I’ve ever been to- thank you!”
Review from Patient Survey 2019:
“Thank you for always giving a great service and for making me feel relaxed (which is quite a challenge!)”
Review from Christina Leworthy:
“I like to smile now. Sarah and the team have done such a fantastic job; she’s worked really hard and it’s all been worth it. I can’t tell you how happy I am, I’ve got my confidence back.”
Review from GM:
“I knew I had chosen the right place for my dentist as soon as I walked through the door. Kate on reception was so welcoming and the premises second to none, certainly does not feel like going to the dentist, they have a beautiful waiting area, more like being in someone’s cosy lounge!
I was also very impressed by the professional approach shown to me by my new dentist Sarah”
Review from MC:
“Michael is the best dentist I have ever had. His approach and manner is flawless and he has always explained exactly what he is doing as he is doing it while treating me. I have a complicated dental history and Michael took the time to answer all of my many questions tirelessly and clearly. I have had complete confidence in his clinical judgement and his work has been impeccable.”
Review from MH:
“It’s the best thing I’ve ever spent my money on and it’s all because of Sarah. It’s given me back my confidence.”
Review from Barry Hall:
“I had a broken smile which needed fixing, I was a bit like Humpty Dumpty. Through the team’s professionalism and Sarah Farrier’s expertise in dentistry they put me back together again.
I was made to feel welcome and comfortable throughout all of my visits and can proudly say I’m happy with my new smile.
I would certainly recommend this practice if you need any type of dentistry.”
Review from Joy Smith:
“I hadn’t heard of Arden House until the day I had chronic toothache and rang my normal dentist, only to be told there were no dentists there that day (a normal working day). I felt I couldn’t wait till the following day so checked on the internet and found Arden House – they said they would see me as I was in pain even though I wasn’t their patient.
I am a very nervous patient so went along feeling very anxious but needed to be free from the toothache. From the minute I set foot inside the surgery I felt a sense of calm, the reception staff were so caring and friendly.
Sarah was so good to me…She looked after me so well and I trusted her completely. Sarah is an excellent and caring dentist and even though I was in pain, she made me laugh. From that moment on I decided to sign up with Arden House and my husband followed suit.
Since then Sarah has done wonders for me, advising and working hard to give me a much better smile. I wouldn’t go to any other dentists now.
Totally recommend Arden House – thanks to all the lovely staff for always putting me at my ease and looking after me so well.”
Review from Mr Derek Robertson:
“I would like to express my gratitude to Sarah and her team at Arden House.
I apprehensively approached Arden House for a consultation and Sarah patiently went through my options, guiding me through my wish list and advising me on my options.
After we agreed the way forward, I began treatment at my own pace in a friendly supportive environment where Sarah’s sense of humour and her excellent team helped me through all the stages of some quite extensive treatment.
Well, the outcome was a big smile, something I hadn’t been able to do confidently for many years.
I would heartily recommend Sarah and all the team at Arden House, the friendliness, sensitivity and professionalism is second to none and I will always be indebted to them for helping me smile again. ”
Review from Mr R.Y. Cheltenham:
“Sarah provided an excellent, professional service right from the initial assessment to the “crowning glory” of having dental implants fitted. I was treated as an individual – in an attentive, efficient manner – making the whole treatment as friendly and relaxing as possible. Absolutely delighted with the end result and continue to visit Arden House on an ongoing basis.”
Review from A. Gear:
“All my thanks to Sarah and the team at Arden House for giving me back my smile.
The Inman Aligner was so convenient and easy to wear, and I couldn’t believe how quick the results were. I can’t even tell where Sarah added some filling to even out the edges. I’m now smiling all the time to show off my new straight teeth!”
Review from Mr P Trotman:
“I had been thinking of having my teeth straightened for literally years, but never found a dentist who instilled me with sufficient confidence to take such a personal leap of faith, this is…until a friend recommend Sarah Farrier.
From the outset and initial consultation, Sarah filled me with confidence in a friendly and personable way regarding her dental expertise and ability to straighten my teeth with ClearSmile Aligners; the outcome: – in such a short space of pain-free time she gave me straight teeth and a confident smile!
It is of course important to look after my smile from here on in and the aftercare Sarah and the team give me is excellent. I know they have my best interests at heart and I shall remain a loyal and happy client.”
Review from Dr. HM:
“I have had superb care from Sarah. As someone who has hated dental work following bad childhood experiences, I have been so impressed by the care I have received and the results of having 8 crowns have been amazing. I realise now how self-conscious I have always been about my teeth when I smile and how I had always resisted having photos taken. I am now happy to Facetime my daughter in Australia – I had always hated seeing myself talking to her – and she now says how lovely it is to see me smile! I wish I had done this 30 years ago.”
Review from Zoe Cheltenham:
“I am delighted with the results of the Inman Aligner. My smile has been transformed, and in such a short space of time. Thank you to Sarah and her team. I can highly recommend Arden House for their relaxed, friendly, efficient and professional care.”
